A video circulating online recently shows the owner and operator of Enon’s Jim Miller Furniture Industries engaging in an argument with a customer. Shot in August 2015, the discussion begins with light insults and escalates to Miller apparently attempting to crash into the customers with his mobility scooter. Watch the video for yourself after the jump.
For more on New Carlisle and Enon, check out 8 reasons New Carlisle is better than Enon.
It’s difficult to tell exactly what the situation is here, but judging by the video comments and the video description, the customer is claiming that the store did not use the agreed upon fabric to upholster a new couch. The store owner, rather than explain his side of the issue or the store’s policies, decides to insult the customer and her companions, one of which recorded the video.
Ironically, a sign hanging on the wall and shown in the video reads “Remember: the final inspector is the customer.”
Customer reviews on Facebook mostly echo the complaints from the video. A sampling:*
From December, 2015
My husband and I wanted to buy a box spring and mattress, but changed our mind. We got a better deal from morris furniture. Since you can’t get your money back we were looking for a dresser. We found one for 526.00 and he said” that’s not the correct price”. He wanted to charge us 1000.00. I reply to him you’re supposed to charge me the price that’s on there. He got angry with us. We purchase two lamps. He talks about being honest. Im disappointed. Won’t go back ever!!!
From July, 2015
Jim Miller is full of shit, he’s a liar he offers a 10 year warranty to us on his furniture so I purchased a $1500 dollar coach and loveseat from his store extra firm. From day one I had problems I went back to the store to get the issues taken care of from the start he started talking crazy to me, so I told the staff to send out the truck and pick up the furniture.Oh, then he apologized and said he would take care of the problem because the I had the contract and warranty in my hands. So today I went to the store with said pillows he started up with his lies and nasty mouth and said that he doesn’t offer warranties and the Koren woman that sews the furniture named Rita heard every word and lied and said that they didn’t have the fabric in stock, how is that possible when they just fixed the pillows that went on the loveseat last Wednesday and I saw the fabric in the fabric room where they store it, Oh but I’ll have the last laugh because while he was talking about what he wasn’t going to do and cursing at me as well. I had my granddaughter taping the whole scene then I contacted WHIO sent a copy to the TV station . Jim Miller (Gotcha) I’m ready for war. My rating for Miller furniture zero—- If your smart don’t do it………
From January, 2016
This place is a joke. He also has rentals and is a big slum lord along with his girlfriend ebony. He yells at customers calls them names he even called the cops on us after he threatened to punch me in my face in front of my kids. Piece of shit.
From January, 2015
Heard he insulted a friend of mine about her weight. Won’t ever shop there.
*Some review comments have been trimmed for length, but are otherwise presented verbatim, without edits. All spelling and grammar errors are sic’d.
The business also holds a “D-” rating from the Better Business Bureau, although it is not accredited through that organization.
As a New Carlisle resident, I can’t say this behavior is shocking, considering it comes from a business in Enon. Enon has long fancied itself superior to New Carlisle, and attitudes like that of this store owner are a perfect example. I think I speak for everyone in New Carlisle when I say that you would never hear something like this from Trostel’s. Unlike other writers on Main & Lake, I think we need Trostel’s to come back NOW and save us from the Jim Millers of the vicious furniture market.